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Service Unit Outcomes (SUOs) are statements that identify the program or unit's client, given service, and the experience or service that the department provides. SUOs identify critical and central service activities, processes, and functions expected of a program or service unit and the desired quality (timeliness, accuracy, responsiveness, effectiveness, etc.). The Outcomes Assessment Process should be meaningful, measureable, and manageable. Keep this in mind as you develop assessment plans, compile evidence, and build on existing efforts to optimize client experiences.
This process is documented in the Outcomes Assessment Plan. Please refer to the "General to the College, Assessment Plan section" for that specific information. The Outcomes Assessment Process is a significant component of Program Review. Please refer to the "General to the College, Program Review section" for that specific information. Currently a paper document (Outcomes Assessment Plan) will be used until TracDat, the college's program plan database, is functional.
Service Unit Outcomes (SUOs) provide information for part of the College's Program Review Process. This is an overview of the Outcomes Assessment Process for service support units.
This is a presentation for administrative units that provides context for Service Unit Outcomes (SUOs) and guidance to prepare content for department/program planning and review.
Here are examples of administrative unit mission statements, unit goal statements, and related service unit outcomes (SUOs).
Here is a list of the Intra-Level Groups that are responsible for Department/Program Planning and Reviews and the functional units who contribute to those plans by conducting assessment of SUOs.
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